Effective Date: September 10, 2026

Buck Electric, LLC (“Buck Electric,” “we,” “us,” or “our”)
Website: buckelectricct.com
License: CT LIC.#204352-E1
Address: 58 Ward St, Naugatuck, CT 06770
Phone: (203) 906-8338
Email: [email protected]

Buck Electric respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our website, request a quote, schedule electrical services, communicate with us by phone, email, or text message, or otherwise interact with Buck Electric.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us as well as certain information collected automatically when you use our website.

Contact Information

We may collect information such as:

- Name

- Email address

- Phone number

- Property or service address

- Mailing address

- Preferred method of contact

- Service and Project Information

When you request a quote, schedule an appointment, or engage Buck Electric for electrical services, we may collect information such as:

- Type of electrical service requested

- Project details

- Property information

- Appointment information

- Photos or documents you provide

- Notes relating to your service request

- Quotes and estimates

- Job history

- Invoice and payment status

- Communications relating to your project

- Phone and Text Message Information

When you communicate with Buck Electric through our phone or text messaging systems, we may collect:

- Your phone number

- Call history

- Call duration

- Text message content

- Message timestamps

- Appointment and job-related communications

Opt-in and opt-out status

- Records relating to communication preferences

Information shared through Buck Electric's dedicated client communication line is used to provide and improve our services and communicate with you regarding your appointments, jobs, invoices, payments, and related customer service matters.

Payment Information

Payments may be processed through third-party payment providers.

Buck Electric may receive information relating to payment status and transaction details, but we do not intentionally store full credit or debit card information on our website.

Payment information is handled according to the privacy and security practices of the applicable payment processor.

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

- IP address

- Browser type

- Device type

- Operating system

- Pages visited

- Referring website

- Approximate location based on IP address

- Date and time of website visits

- Website interactions

We may use cookies, analytics services, or similar technologies to collect this information.

2. HOW WE USE YOUR INFORMATION

Buck Electric may use personal information for the following purposes:

- Responding to inquiries

- Providing electrical service estimates and quotes

- Scheduling or rescheduling appointments

- Providing electrical services

- Communicating about active or upcoming jobs

- Sending appointment confirmations and reminders

- Sending technician or dispatch updates

- Providing job status updates

- Sending invoices

- Sending payment reminders or confirmations

- Responding to customer questions

- Providing customer support

- Maintaining records of services performed

- Improving our services and customer experience

- Operating and improving our website

- Preventing fraud, misuse, or security incidents

- Complying with legal and regulatory obligations

- Protecting Buck Electric's legal rights

- Sending marketing communications where permitted and where appropriate consent has been obtained

We may also use information for other purposes disclosed to you when the information is collected.

3. SMS AND TEXT MESSAGE COMMUNICATIONS

Buck Electric may communicate with customers by text message regarding appointments, service requests, active jobs, invoices, payments, and related customer service matters.

By providing your phone number to Buck Electric and agreeing to receive text messages, or by initiating a text conversation with Buck Electric, you may receive messages including:

- Appointment confirmations

- Appointment reminders

- Scheduling updates

- Job status updates

- Dispatch notifications

- Technician arrival information

- Responses to questions you submit

- Invoice notifications

- Payment reminders

- Payment confirmations

Other communications directly related to Buck Electric services

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying:

- STOP

You may request assistance by replying:

- HELP

Where supported, you may opt back in by replying:

- START

Opting out of text messages will not necessarily prevent Buck Electric from contacting you through other methods when necessary to provide requested services or comply with legal obligations.

4. MOBILE INFORMATION AND SMS CONSENT

Buck Electric does not sell your phone number, SMS message content, or SMS consent information to third parties.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be sold or shared with third parties for unrelated marketing purposes.

Information may be provided to service providers that assist Buck Electric with operating its communications, customer relationship management, scheduling, messaging, payment, or business systems only as necessary to provide those services on Buck Electric's behalf.

Such service providers are permitted to use the information only for the services they provide to Buck Electric, subject to their applicable contractual and legal obligations.

5. HOW WE SHARE INFORMATION

Buck Electric does not sell your personal information.

We may share personal information in limited circumstances described below.

Service Providers

We may use third-party service providers to assist with functions such as:

- Customer relationship management

- Scheduling

- Appointment management

- Text messaging

- Phone communications

- Email communications

- Website hosting

- Website analytics

- Payment processing

- Accounting

- Business administration

These providers may receive information only as reasonably necessary to provide their services.

Jobber and Business Management Systems

Buck Electric may use Jobber or other customer relationship management and field service software to manage customer information, appointments, communications, jobs, quotes, invoices, and payments.

Information provided to Buck Electric may therefore be processed through these systems as necessary to provide requested services.

Third-party platforms maintain their own privacy and security practices.

Legal Requirements

We may disclose information when reasonably necessary to:

- Comply with applicable law

- Respond to lawful requests from courts or government authorities

- Protect the rights or property of Buck Electric

- Investigate suspected fraud or illegal activity

- Protect the safety of customers, employees, or others

- Enforce our agreements

- Business Transactions

If Buck Electric undergoes a merger, sale, restructuring, acquisition, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law.

6. WE DO NOT SELL PERSONAL INFORMATION

Buck Electric does not sell customers' personal information.

We also do not sell:

- Phone numbers

- Email addresses

- Customer contact details

- SMS opt-in information

- Text message consent information

- Message content

to third parties for their own marketing purposes.

7. MARKETING COMMUNICATIONS

Where permitted by law, Buck Electric may occasionally send customers information regarding services, offers, company updates, or other relevant communications.

Where consent is required, marketing communications will only be sent after appropriate consent has been obtained.

You may unsubscribe from email marketing using the unsubscribe option contained in applicable emails.

You may opt out of applicable text communications by replying STOP.

Transactional or service-related communications may still be provided when necessary to fulfill a service you requested.

8. CALL RECORDING

Calls to Buck Electric may be recorded or monitored for purposes such as:

- Quality assurance

- Customer service

- Training

- Record keeping

- Resolving customer inquiries or disputes

Where required by applicable law, appropriate consent will be obtained before recording.

Information contained in call recordings will be handled in accordance with this Privacy Policy.

9. COOKIES AND WEBSITE ANALYTICS

Buck Electric's website may use cookies and similar technologies to operate the website and understand how visitors interact with it.

Cookies may be used for:

- Website functionality

- Security

- Remembering preferences

- Measuring website traffic

- Understanding visitor behavior

- Improving website performance

- Measuring marketing effectiveness

- Third-party analytics services, such as Google Analytics or similar platforms, may collect

- technical information about website usage.

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

10. THIRD-PARTY LINKS AND SERVICES

Our website may include links to websites, platforms, payment providers, scheduling systems, or other services operated by third parties.

Buck Electric is not responsible for the privacy practices of third-party websites or services.

When you leave the Buck Electric website or use a third-party platform, that provider's privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party services you use.

11. DATA SECURITY

Buck Electric takes reasonable administrative, technical, and organizational measures designed to protect personal information against:

- Unauthorized access

- Unauthorized disclosure

- Loss

- Misuse

- Alteration

- Destruction

However, no internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure.

While we take reasonable steps to safeguard information, Buck Electric cannot guarantee absolute security.

12. DATA RETENTION

Buck Electric may retain personal information for as long as reasonably necessary to:

- Provide requested services

- Maintain customer and project records

- Maintain accounting and financial records

- Resolve disputes

- Enforce agreements

- Comply with legal obligations

- Maintain appropriate business records

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

13. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights relating to your personal information.

These may include the right to request:

- Access to personal information we maintain about you

- Correction of inaccurate personal information

- Deletion of certain personal information

- Information regarding how your personal information is used

- A copy of certain personal information

- Withdrawal of certain types of consent

- Opt-out from applicable marketing communications

Some requests may be subject to exceptions permitted by law, including information that Buck Electric must retain for legal, accounting, contractual, or legitimate business purposes.

To submit a privacy request, contact:

[email protected]

or call:

(203) 906-8338

We may need to verify your identity before completing certain requests.

14. CONNECTICUT PRIVACY RIGHTS

Buck Electric is located in Connecticut.

Where the Connecticut Data Privacy Act or other applicable Connecticut privacy laws apply to Buck Electric and a particular individual or processing activity, we will process applicable requests in accordance with those laws.

Nothing in this Privacy Policy is intended to limit any privacy rights available to you under applicable law.

15. CHILDREN'S PRIVACY

Buck Electric's website and electrical services are intended for adults and property owners, tenants, businesses, or other individuals seeking electrical services.

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to Buck Electric without appropriate authorization, please contact us so we can review the matter.

16. DO NOT TRACK AND BROWSER CONTROLS

Some web browsers provide “Do Not Track” or similar privacy controls.

Because there is not currently a universally accepted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track request.

You may still control cookies and certain tracking technologies through your browser or device settings.

17. CHANGES TO THIS PRIVACY POLICY

Buck Electric may update this Privacy Policy periodically to reflect:

- Changes to our services

- Changes to our technology

- Changes to third-party providers

- Changes to our communication practices

- Changes to applicable laws or regulations

The updated Privacy Policy will be posted on this website with an updated effective date.

We encourage you to review this page periodically.

18. CONTACT US

If you have questions about this Privacy Policy, how Buck Electric handles personal information, or wish to submit a privacy-related request, contact:

Buck Electric, LLC
58 Ward St
Naugatuck, CT 06770

Phone: (203) 906-8338
Email: [email protected]
Website: buckelectricct.com